Ch.2 Quiz

Instructions
Read the questions carefully.

This assessment is worth 100 points.

  1. An example of a tactical operations management decision is whether to build a new facility.   (10 points)

      
      

  2. Labor productivity is one example of a multi-factor productivity measurement.   (10 points)

      
      

  3. A mission statement should provide a guide for the formulation of strategies for the organization.   (10 points)

      
      

  4. Order qualifiers are those characteristics of an organization's goods or services that cause them to be perceived as better than the competition.   (10 points)

      
      

  5. Traditional strategies of business organizations have tended to emphasize cost minimization or product differentiation.   (10 points)

      
      

  6. Productivity is expressed as:   (10 points)

    a.  
    b.  
    c.  
    d.  
    e.  

  7. A significant reason why U.S. productivity is the highest in the world is:   (10 points)

    a.  
    b.  
    c.  
    d.  
    e.  

  8. The external elements of SWOT analysis are:   (10 points)

    a.  
    b.  
    c.  
    d.  
    e.  

  9. In an assembly operation at a furniture factory, six employees assembled an average of 450 standard dining chairs per 5-day week. What is the labor productivity of this operation?   (10 points)

    a.  
    b.  
    c.  
    d.  
    e.  

  10. Which of the following is not a key factor of competitiveness?   (10 points)

    a.  
    b.  
    c.  
    d.  
    e.  



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